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Naxos Music Library Smithsonian Folkways Recordings  

FAQs

 
  Naxos Music Library World FAQs
What is Naxos Music Library World?
What are the key features and benefits?
What are the main benefits for academic institutions?
Is Naxos Music Library World available in my country?
During what hours is Naxos Music Library World available?
Can I access it at home or from any computer?
How is it priced?
Are there titles on Naxos Music Library World that you cannot buy on CD?
Who pays the collection societies for the use of the musical works?
Do we need any licenses or agreements to play the music in classrooms?
Can I have a free trial subscription?
  Technical FAQs

How does Naxos Music Library World work?
What are the hardware and software requirements?
In what format is the music streamed?
How is the sound quality compared to a CD?
Can I set the default search page and streaming rate?
How do I log in?
What is IP-authentication?
How many simultaneous users can access the library?
What is a timeout?
What does "session has expired" mean?
Is it possible to download the music or burn it to CD?
How reliable is the service?
What technical support do you offer?

  FAQs Regarding Daily Use of the Naxos Music Library World  
How can I get my usage statistics?
We recently purchased new computers at our institution and they cannot access the Naxos Music Library World through the link that we normally use. How do we fix this?
How do I create a Playlist?
I would like to view static URLs. How can I do this?
Once I have finished using the service, can I exit by just going to another website?
 
Q: What is Naxos Music Library World?
A: Naxos Music Library World is one of the most comprehensive collections of world music available online. It offers over 105,500* tracks from more than 9,550* albums. Over 21,970* artists are represented. Naxos Music Library World comprises the catalogues of Smithsonian Folkways and many other labels. All this can be accessible from computers in academic libraries, homes, or offices. Naxos Music Library World is owned by Naxos Digital Services US, Incorporated.
(*As of September 26, 2017)
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Q: What are the key features and benefits?
A: Naxos Music Library World offers the best selection of studied music on the web. Through a sophisticated online search engine, users select music by composer, artist, period, year of composition, instrument or genre. Playlists are easily created for educational use or for hours of continuous enjoyment. New releases are continually added, ensuring an impressive selection in both quality and musical breadth.
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Q: What are the main benefits for academic institutions?
A: Naxos Music Library World is an entertaining, educational resource for students at all levels. Playlists can be created by students and professors alike for private use or to facilitate in-classroom discussion. Students and professors have access to NML World both on and off campus. Multiple users can listen to the same tracks at the same time, as opposed to waiting for the library copy to be returned. In the classroom, teachers can choose from a great selection of music to play without having to find or purchase CDs.
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Q: Is Naxos Music Library World available in my country?
A: Yes, Naxos Music Library World is available worldwide.
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Q: During what hours is Naxos Music Library World available?
A: Naxos Music Library World is available at any time from any computer.
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Q: Can I access it at home or from any computer?
A: As a standard registered subscriber, you can access Naxos Music Library World with a password, from any audio-enabled computer with an Internet connection, and the software requirements specified below. However, if your institution requests IP authenticated access, then you will need access to the intranet of your institution.
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Q: How is it priced?
A: Naxos has built its reputation on providing affordable access to fine music. Naxos Music Library World is a continuation of the same concept. You decide how many simultaneous users have access to the service (minimum five for institutional subscriptions). The more simultaneous user spots purchased, the cheaper the charge per user.
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Q: Are there titles on Naxos Music Library World that you cannot buy on CD?
A: Yes. The entire Naxos World catalogue is available on Naxos Music Library World before CDs are released and after they are deleted from the CD catalogue.
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Q: Who pays the collection societies for the use of the musical works?
A: Naxos does. We have agreements with the Hong Kong collection society CASH and with ASCAP for the ASCAP repertoire. Subscribers to Naxos Music Library World do not have the right to publicly perform the contents, e.g. in student performances, cafeterias, or other public spaces.
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Q: Do we need any licenses or agreements to play the music in classrooms?
A: No. Naxos Music Library World's music may be streamed in a classroom during class. The Fair Use Policy of your organization/institution or local performing rights societies will govern how you can use content that is in copyright.
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Q: Can I have a free trial subscription?
A: Yes. If you are a librarian, a music industry professional such as a journalist, or an executive staff member of a performing arts organization, we are happy to offer you a free trial.
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Q: How does Naxos Music Library World work?
A: Naxos Music Library World streams music from the online database. A sophisticated search engine allows users to select and listen to our vast musical selection (individual tracks or whole CDs).
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Q: What are the hardware and software requirements?
A: Please try our "15-minute Free Preview" to see if your computer system is compatible with our streaming services.

Our HTML5 player is supported in the following browser versions:
Windows XP, 7, 8
οIE 9.0 +
οFirefox: 21.0 +
οChrome: 31.0 +
OS X 10.6+
οSafari: 5 +
οFirefox: 21.0 +
οChrome: 31.0 +
iOS with iOS 7.0+
οSafari: Recent versions
οChrome: Recent versions
Android 4.0+
οDefault browser ("Internet"): Recent versions
οChrome: Recent versions
οFirefox: Recent versions

Our legacy flash player is supported with these requirements:
Flash Version: Any recent version. If you are unsure if your version is adequate, you can find the latest version of Adobe Flash here: www.adobe.com/ap/products/flashplayer/
Browser: Any browser with Flash support
OS requirements: Any OS that can meet the browser and Flash requirements
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Q: In what format is the music streamed?
A: The music is streamed in Flash AAC format (at standard sound quality or premium sound quality depending on the type of Internet connection used and subscription).
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Q: How is the sound quality compared to a CD?
A: The standard sound quality produces near-CD quality. Users with high-speed internet access may subscribe to our premium service offering premium sound quality which is equivalent to the quality you hear playing from a CD. Of course, the sound quality is also dependent upon the type of speakers or headphones used.
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Q: Can I set the default search page and streaming rate?
A: Yes, through the My Account page. You can select which search page (Standard or Advanced) you prefer to have as your default when you log on; and at which sound quality you would like the music to stream (standard sound quality or premium sound quality).
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Q: How do I log in?
A: There are two options.
1. Start up the browser, go to www.naxosmusiclibrary.com/World, type in your username and password, and click the Login button.
2. Institutional subscribers may need to first login through a different website. This could mean logging into off-campus resources, visiting a certain login website for symphony members, etc. Please coordinate with your librarian or email customer.service@Naxos.com
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Q: What is IP-authentication?
A: IP authentication is validation of a subscriber account through the client's IP address, which is a unique number for each computer.
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Q: How many simultaneous users can access the library?
A: There is no limit to the number of simultaneous users a subscriber may purchase. Users decide this when purchasing a subscription. Naxos Music Library World sales representatives are happy to help you choose a subscription that best meets the need of your institution.
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Q: What is a timeout?
A: A timeout happens when a user's session has been idle or inactive for longer than a specified period of time. A session is considered idle or inactive when there is no activity (i.e. no keyboard/click interactions) from the user on NML World's main window. Note that pausing the player is not considered an activity. However, if you are playing a long playlist, the transition from one track to the next will reset the idle or inactive time to zero and will keep your session alive or active.

For Individual subscribers, the timeout setting is set to 12 hours. For institutional users, the timeout setting can be set on the Manage Account page. The setting's range can be from 4 to 240 minutes (4 hours).

When the timeout happens, the user session is terminated, and the user will be required to log in again.
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Q: What does "session has expired" mean?
A: The "session has expired" message will appear if you have remained idle or inactive on the site after the timeout setting has been reached. Please see What is a timeout?.
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Q: Is it possible to download the music or burn it to CD?
A: No. Naxos Music Library World is a stream-only resource. Any downloading or burning from Naxos Music Library World is strictly prohibited and violates both copyright law and the Terms of Use agreement. Recordings on Naxos labels may be downloaded via www.classicsonline.com, and CDs may be purchased via www.naxos.com.
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Q: How reliable is the service?
A: Since Naxos Music Library World content is streamed online, the reliability of the service is dependent upon the quality of service provided by your local Internet Service Provider. Naxos makes every possible effort to ensure that its servers have sufficient capacity and connectivity to provide each customer with a quality of service comparable to current industry standards. Maintenance is performed at times of low usage and will be announced in advance.
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Q: What technical support do you offer?
A: Naxos Digital Services offers ongoing email support. Email us with an enquiry and we will respond within one or two business days

All countries except USA: customer.service@Naxos.com
USA: NMLHelp@NaxosUSA.com
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Q: How can I get my usage statistics?
A: Administrators and librarians can access their institution's usage statistics through the librarian account or "Manage Account" page at the top left corner of the administrator account. (Please note that this is only available if you enter at www.NaxosMusicLibrary.com/world using your librarian or administrator username and password.) The usage statistics are updated daily and listed in Hong Kong time.
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Q: We recently purchased new computers at our institution and they cannot access the Naxos Music Library World through the link that we normally use. How do we fix this?
A: When you add new computers to your network, please make sure that you update their settings based on the minimum system requirements. Also, please re-send your list of IP ranges to NML World staff (see relevant email address at the bottom of this page) so that we can update your IP addresses.
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Q: How do I create a Playlist?
A: Professors or Administrators
You have the ability to create institutional playlists by logging in with the professor/administrator password at www.NaxosMusicLibrary.com/world. Once logged in, click on the playlist tab at the top of the page. It has a user-friendly interface, and there is also a PDF Playlist User Guide on the right of the screen. This walks you through the process step by step.

Students
Students may create their own, private playlists. Login as usual. Click on the Playlist tab on the top of the page. Click on Sign-up. Follow the instructions and you will be ready to create your own playlists from any piece in Naxos Music Library World. Each time you access NML World, you will need to sign in to the student playlists to access your personal playlists.
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Q: I would like to view static URLs. How can I do this?
A:

Note that static URLs are only available for institutions.

Viewing Static URLs to CD pages
Perform a keyword search. At the bottom of the search results notice the Static URL to Cat. No. button. Clicking on this will give static URLs to all CDs in the search result.

Viewing Static URLs to Playlists
Click on Playlist tab. Check "Display Static URL to Playlist" box, located on the top right of the Playlists page to view the static URL to all playlists.

Viewing Static URLs to Tracks
Select a CD. When the CD page opens, click the "View Static URLs" button on the left of the page under the album art. This will reveal a list of static URLs for all of the tracks on the CD.

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Q: Once I have finished using the service, can I exit by just going to another website?
A: No. Logout!
When a user does not click Logout before closing their browser, (s)he is still registered as logged in until the session is timed out. The user space will be released after one hour. Please ask all users to logout using the following process: Click the red "Log-out" button at the top of the "Browse / Search" page. Then, close the browser.
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